If you are looking for more information about the examination process, please visit https://www.isc2.org/Exams. You will find information on what to expect before, during and after your exam.
Q:
Is there an age restriction to take an (ISC)² examination?
A:
You must be 16 years old to sit for an (ISC)² examination.
Q:
What is the examination retake policy?
A:
You can find the (ISC)² examination retake policy by visiting ‘
Retake Policy’.
Q:
How can I check exam schedules by location and date?
A:
You can find the exam schedules by visiting the (ISC)² page on
Pearson VUE’s website.
Q:
What should I do if I cannot find a test center near my location?
A:
You can contact
Pearson VUE Customer Service to assist you with scheduling your examination.
Q:
A:
For those who passed an examination, scores are not provided. For those who failed an examination, a breakdown of the domains in proficiency levels will be provided.
Q:
When will I get my exam result?
A:
In most cases, you will receive your unofficial examination results before you leave the test center.
Q:
Can I bring a dictionary to the exam?
A:
No; dictionaries of any type are not permitted within the test center.
Q:
What can I bring inside the test center?
A:
Items are not permitted inside the test center. You will be instructed by the test administrator to empty your pockets and place all items in a locker.
Q:
If I need to retake the exam, do I have to pay the exam fee again?
A:
Yes; you will need to pay the full examination fee for each examination attempt.
Q:
What do I do if I have passed the exam, but have not received any notice or email from (ISC)² after a few days?
A:
There could be two reasons for this, either:
- Your examination results have not been received from Pearson VUE. It can take up to 72 business hours for examination results to arrive. Once your examination results are received, you will receive an email confirmation from (ISC)².
- You may have multiple accounts and do not have access to the email address associated with your examination. Please contact Exam Administration at examadministration@isc2.org for your accounts to be merged and
for your examination confirmation to be resent.
Q:
Can I get a copy of my failed exam report?
A:
No. Candidates do not receive numerical scaled scores on their pass/fail examinations. They are provided their proficiency level.
Q:
My name sequence from the exam confirmation is different from the name sequence on my legal document, what should I do?
A:
You may contact Exam Administration at
examadministration@isc2.org to update your profile name with Pearson VUE.
Q:
I updated my name with (ISC)² a few days ago, but it is not updated on my Pearson VUE profile. Can I go for my exam tomorrow?
A:
Yes, you can proceed to take your exam the following day. It can take up to 72 business hours for your profile name to be updated within the Pearson VUE system. If it has been more than 72 business hours, contact your Exam Administration representative.
Q:
How can I request for a special accommodation?
A:
(ISC)² provides reasonable and appropriate accommodations for people who have demonstrated a need for test accommodations. If you wish to request an accommodation, you need to
complete a request form and return it to (ISC)² prior to registering for
your exam with the following information to
examadministration@isc2.org:
- An explanation of the accommodations you need
- Documentation supporting the accommodation
- The exam you want to take
- The exam location
Test accommodations are individualized and considered on a case-by-case basis. Once an accommodation is approved by (ISC)², we’ll send it to Pearson VUE Accommodations. Please allow two to three business days for Pearson VUE to get this information. Then,
call Pearson VUE at 800-466-0450, to schedule your exam. Please do not schedule through Pearson VUE’s website or through their main registration phone line. Be sure to contact (ISC)² first.
Please note, the purpose of test accommodations is to provide examinees with full access to the test. However, accommodations are not a guarantee of improved performance or test completion.
Q:
How can I reschedule or cancel my exam?
A:
You will need to contact Pearson VUE online at least 48 hours prior to your exam, or by phone at least 24 hours before your exam. Pearson VUE charges a rescheduling fee of U.S. $50 and a cancellation fee of U.S. $100. Please note, once you schedule your exam, any reschedules must take place within 365 days of your original appointment.
Q:
Are (ISC)² exams available online?
A:
Not at this time. Following multiple
Online Proctor Pilot Tests, (ISC)² has concluded that they do not meet exam security standards.
Q:
When taking an (ISC)² exam, can I skip a question and then go back to answer it?
A:
No. (ISC)² offers two types of computer-based exams – linear and adaptive – however neither exam type allows for candidates to skip a question and return to it later.
Q:
What is Computer Adaptive Testing (CAT) and what exams use that test style?
A:
(ISC)² uses the CAT format for our CISSP exam in English only. CAT allows for shorter exams (4 hours instead of 6, as few as 125 items instead of 250) and is a more precise evaluation of a candidate’s proficiency in a given domain. For more information on CISSP CAT exams, visit
https://www.isc2.org/certifications/CISSP/CISSP-CAT.
Q:
I believe I've found exam fraud or cheating. What do I do?
A:
If you suspect exam fraud or cheating, you can report this information to (ISC)² via the
Exam Fraud Form.